Returns slip

Returning products after ending the contract.


If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post the goods back to us at Andrea Cheatle 5 Balmoral Avenue, Great Yarmouth, Norfolk. NR30 4DZ. Please complete the returns slip provided with your order and post this back to us with the goods. We recommend using a recorded delivery service as we do not accept responsibility for mislaid return parcels. All returns must be sent in re-saleable condition, in the original packaging and with the tags still attached. We must receive the goods back within 28 days from the day after you receive the goods. Items purchased from the online shop cannot be returned or exchanged at a store.


When we will pay the costs of return. We will pay the costs of return:

if the products are faulty or mis-described;

if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. 

How we will refund you

We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. We will not provide a full refund if goods show signs of unreasonable use.

 When your refund will be made.

We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you.

Exchanging products

If you wish to exchange a product. 

If you wish to exchange a product for a different size or colour, please complete the returns slip and return it to us with the goods no later than 28 days after the day on which you originally received the goods. Providing we have the new item in stock and the new item has the same product code/reference as the original product ordered, we will pay for the postage of sending the new item to you, (UK mainland only). Postage will be charged for any additional items or different styles ordered in exchange in addition to a £2 handling charge.

If there is a problem with the product

How to tell us about problems.

If you have any questions or complaints about the product, please contact us. You can email us at